Help Center

No. We do not update shipping addresses post-order placement and do not assume responsibility for any issues arising from incorrect addresses. Please ensure your address is accurate during checkout.

For verification with the United States Postal Service, use their tool here: https://tools.usps.com/zip-code-lookup.htm.

For verification with Canada Post, use their tool here: https://www.canadapost-postescanada.ca/cpc/en/tools/find-a-postal-code.page.

Unfortunately, we are unable to make changes to orders once placed due to dynamic shipping speeds and inventory updates. If you wish to make adjustments, kindly return the items for store credit and place a new order with the correct specifications.

Returned to sender or refused packages will be restocked and you will be issued store credit in the form of a gift card minus shipping/handling charges and a restocking fee at our discretion. The gift card will be sent electronically via email and can be applied to future orders at checkout on our website.

An order may be returned to sender for one of the following reasons:

• An address is invalid or there is missing information, or,
• The carrier is unable to deliver your package, or,
• The order is refused by the customer at time of delivery

We do not assume responsibility for any issues arising from incorrect addresses. Please ensure your address is accurate during checkout.

For verification with the United States Postal Service, use their tool here: https://tools.usps.com/zip-code-lookup.htm.

For verification with Canada Post, use their tool here: https://www.canadapost-postescanada.ca/cpc/en/tools/find-a-postal-code.page.

The United States Postal Service may encounter shipment delays, occasionally delivering packages up to 3 days after marking them as delivered.

If your tracking indicates delivery but you can't locate your package, it's essential to contact your local post office for assistance in locating and retrieving it.

In cases where the package is confirmed as missing, you have the option to file an insurance claim for a lost or stolen package. Our packages are insured through USPS, and the recipient can initiate the claim process. For detailed instructions on filing a claim with USPS, please visit https://www.usps.com/help/claims.htm.

We can assist you in completing the claims process. Please note: Claims can take up to 30 days to complete.

Tuner Cult does not issue refunds or credits for packages that have been marked as delivered by the shipping courier.

If you've received incorrect items in your package, please visit our Returns Center to initiate the return process. Select the "Incorrect Items Received" option and upload photos of your package contents.

Additionally, include a full photo of the packing slip inside your order. This will help us expedite the resolution and ensure you receive the correct items.

If your package or products were damaged upon arrival, please proceed to our Returns Center to initiate the returns process. Select the "Damaged Upon Arrival" option and provide photos of the damaged product, along with a full photo of the packing slip inside your order.

This information will assist us in addressing the issue promptly and ensuring you receive a replacement or appropriate resolution.

If you are missing items from your order, please proceed to our Returns Center and initiate the returns process. Select the "Missing Item From Order" option and provide photos of the package contents, including a full photo of the packing slip inside your order.

This will help us quickly address the issue and ensure you receive the missing items or an appropriate resolution.

Regrettably, we cannot cancel the order as per our store policy, where all sales are final, and no refunds or cancellations are permitted.

If the gear you ordered doesn't align with your style, you can initiate a return through our user-friendly Returns Center on our website. Kindly refer to our Return Policy for additional details.

All order updates are accessible through your Account on the Tuner Cult website or the TC App. Upon completing your purchase, you'll receive an order confirmation email, followed by a shipping confirmation email with tracking information as your order processes.

If you're not receiving these updates, it could be due to an invalid or mismatched email used at checkout. It's essential for your Account email to match your order's email to ensure it appears under that account.

We understand your anticipation, and while we're dedicated to expediting your order, there is a processing time of 2-5 business days before shipping. Once processed, you'll receive an email with your tracking number. If there are any delays, it might be due to backordered items or unforeseen stock issues. For more details, visit our Order Information page.

For specific support on your order, please reach out to us via the contact form below. We apologize for any inconvenience and appreciate your understanding.

1. Browse & Choose:
Explore our showroom for gear that suits your style.

2. Add to Cart:
Select your favorites and add them to your cart.

3. Checkout with Credit:
At checkout, use your unique store credit code in the "Gift Card or Discount Code" field.

4. Enjoy the Ride:
Complete your order, and watch your total transform with savings.

Need assistance? Contact us through the form down below. We’re here for a smooth shopping journey!

Occasionally, our system may authorize a charge before capturing the payment. If a duplicate pending charge appears due to a declined transaction, it's temporary. These pending charges will typically clear from your account within a couple of days. If your order was successfully completed, only one charge should remain.

If issues persist, please reach out to us for further assistance.